Frequently Asked Questions

• Versatility: The Fondussimo Evolution products can be used to prepare broth, cheese and chocolate fondues, thanks to the attachable ceramic bowls for double-boil (included in the Fondussimo Evolution 3-in-1 set) and to the serving tongs for handling the food in these fondues (also included in the Fondussimo Evolution 3-in-1 set). The Fondussimo recipe portfolio will continuously be enriched with new broth fondues, but will now also feature reinvented cheese and chocolate fondues to match the renewed versatility offered by the products of the Evolution range.

• Performance, convenience and safety: A patented ring that's easier to install and remove, detachable components for full immersion when cleaning (except for the electric base), perforated baskets with a foot designed to be placed directly in the bottom of the pot (for better immersion of their content in the broth), a more precise and efficient heat controller, a more powerful heating base, a safer detachable magnetic power cord, a scratch-resistant stainless steel Teflon-free pot, etc... The benefits of the Evolution range are practically too numerous to list!

• Design: The sleek, modern design of the Evolution range looks great in any kitchen or dining room and will have your guests wondering where you bought this beautiful appliance!

• Durability and Warranty: All Fondussimo products are all durable and of good quality, but the Evolution range goes one step further! Backed by a 5-year warranty available upon registration, the Evolution sets are designed to last, allowing you to prepare hundreds of reinvented fondue meals over the years.

Yes, the Fondussimo Evolution sets are fitted with 100 cm (40 in) magnetic electric cords for the 4-basket and 6-basket sets and 24 in (60 cm) cords for the 3-in-1 set, in accordance with the regulations for this type of appliance. If necessary, they can be used with a 3-pin extension cord. Their electrical specifications are 120V 60Hz 1200W, and they are equipped with automatic modulable temperature controllers. The high power of the Evolution products means that a broth taken from the refrigerator can be reheated directly in the pot in less than ten minutes, without having to boil it first in another pot on the range. However, this method is still recommended in many of our recipes, because of the need to prepare extra broth to add during the meal.

All Evolution baskets, rings, tongs and ceramic bowls are dishwasher-safe. The steel pots on all models can be immersed, but we do not recommend putting them in the dishwasher. The electric bases of all models should not be submerged and should be cleaned with a damp cloth once unplugged.

The Evolution ceramic bowls are available in two sizes, to match the 4-basket and 6-basket Evolution fondue sets. The Evolution 3-in-1 set also includes a matching ceramic bowl and 6 serving tongs! These double-boil bowls are designed to expand the capabilities of your products by allowing you to prepare cheese and chocolate fondues! Always follow the instructions provided in each product's User Guide, as well as the guidelines in every recipe.

To ensure that the Fondussimo Evolution sets function at their best, we recommend that you use a sufficient volume of broth to ensure that your ingredients are properly immersed, and that you add more broth during the meal to maintain the correct broth level. Refer to each recipe for the amount of broth you need to prepare, and be careful not to overfill your baskets to ensure that the food they contain can soak up the broth!

The baskets of the different-sized Fondussimo Evolution models are not identical, with the baskets of the 4-basket set are wider than those of the 6-basket sets. They can still be used with any Evolution product, but the fit will not be optimal.

Yes, it's much easier to attach to the pot than the ring of the Tradition fondue set. You'll have no trouble installing it on your Evolution pot at 360 degrees thanks to its simple, secure fastenings.

After heating, stainless steel forms an oxide film that causes a thin film of interference between reflected and incident light on the stainless steel surface. The thickness of the oxide film varies with temperature, resulting in different wavelengths of interfering light and thus different colours. It is important to note that this is merely an effect of the oxide film and is not toxic or detrimental to normal use.

The white water stains on a 304 stainless steel pot may be due to the deposition of minerals and salts from the water during the heating process.

TO CLEAN YOUR STAINLESS STEEL POT: Pour white vinegar into the bottom of the pot and rub with a soft cloth. If stains remain, allow the vinegar to soak for an hour or more, then rub the bottom of the pot with a soft cloth and the stains should disappear.

Cream-coloured ring: To be used only with lightly pigmented broth fondues (with a base of non-dehydrated or concentrated chicken broth, fish stock, cream, etc.) A black ring is supplied in the box for all other fondues.

Cream-coloured tongs: The tongs in the Cassandra Loignon Evolution Edition set are designed to advantageously replace fondue forks during cheese and chocolate fondues.

If you have any problems with your product, please do not hesitate to contact our customer service department. We'll be happy to get back to you as soon as possible. At Fondussimo, customer satisfaction is our top priority.