Shipping and Payment
Shipping
Our home delivery service allows you to receive our products in the comfort of your own home. It’s safe and convenient.
Quebec Shipping Policy
Free shipping everywhere on orders of $99 or more, before taxes and after discounts. Does not include the purchase value of Fondussimo Gift Cards. Some exceptions apply .
For orders under $99 (before tax), a $7.50 shipping fee applies to the first item ordered. Each additional item added to the cart will be charged $2.50, up to a maximum of $15 in shipping charges.
Shipping Policy for the rest of Canada
Free shipping everywhere on orders of $99 or more (before tax and after discounts. Excludes Fondussimo Gift Card purchases. Some exceptions apply).
For orders under $99 (before tax), a $10 shipping fee applies for the first item ordered. A $3 shipping charge applies for each additional item up to a maximum of $19.
Table of shipping charges for orders of $99 or less
Products |
Quebec (Less than $99) |
Other Provinces (Less than $99) |
1 Product |
$7.50
|
$10 |
2 Products |
$10 |
$13 |
3 Products |
$12.50 |
$16 |
4 Products and more |
$15 |
$19 |
What are the delivery delays?
From the moment the order is shipped, your product is normally delivered within the following timeframes:
3 TO 5 BUSINESS DAYS, QUEBEC*
5 TO 7 BUSINESS DAYS, OTHER PROVINCES*
The carrier will leave a notice at your door if you are absent at the time of delivery.
In the United States, the carriers generally leave deliveries on customers’ doorsteps if the postal workers deem it safe to do so. If not, a delivery notice will be hung on the door with instructions on how to pick up the package.
*Please note that during promotion periods, your order may take longer than expected to be delivered. Fondussimo is not responsible for any delivery delays resulting from poor weather conditions, high volume with the postal service during the holidays, or any other case of force majeure.
Payment
Transactions on Fondussimo.com are secure and can be paid by credit card or prepaid credit card. If you have trouble completing your transaction, please contact us at 1 855 999-0620 from Monday to Friday between 9 am and 5 pm, or by email at info@fondussimo.com
Sezzle
We offer the opportunity to buy now and pay later with Sezzle. This option is available for all Fondussimo products and allows you to pay for your purchase in simple installments with 0% interest. When you choose Sezzle as your payment method, we ship your order right away, as if you had paid the full price directly.
When completing a transaction through Sezzle, the amount due is reduced. You can choose to pay as little as 25% of the total amount, with the remainder split into equal bi-weekly installments. You will not be charged any interest or transaction fees; as long as you make your payments on time, you only pay for the items ordered!
Fondussimo pays a commission to Sezzle for purchases made through its platform, allowing you to buy now and pay later without incurring any additional costs.
If you have to return Fondussimo merchandise paid through Sezzle, the same return policy applies as for any other Fondussimo order. Please refer to our Returns page for more information.
We'll be happy to assist you with the Sezzle payment system, but if you want to contact Sezzle directly, their customer support can be reached by email at shoppersupport@sezzle.com, or by phone at 1-888-540-1867 between 8:30 am and 5:00 pm CST, from Monday to Friday.
The maximal amount for a Fondussimo.com transaction paid through Sezzle is 2300$ (before taxes).