Warranty

REGULAR WARRANTY AND EXTENDED WARRANTY

Our Fondue Sets are covered by a 1-year warranty. The original receipt is required when making a warranty claim. This is transferable, but the claimant must produce the original receipt.

Our Fondue Sets can also benefit from an extended warranty (2 more years for the Tradition Set, for a total of 3 years, and 4 more years for the Evolution collection sets, for a total of 5 years). To benefit from these extended warranties, register your product for free by using the code provided on the certificate inserted into the box of your product.

LIMITATIONS AND EXCLUSIONS

This warranty does not cover normal wear and tear of the product. The warranty is voided by:

• Use of the product that does not comply with the User Guide or its addendas
• Dropping the product, or other damage caused by human factors
• The disassembly of the product and/or the customer’s attempt to repair the product
• Accident, misuse, abuse of the product or intentional damage to the product
• Colour change, scratches, chipping or overheating due to commercial use
• The Evolution ceramic bowls are not covered by a warranty
• The service tongs are only covered by the base warranty

This warranty is the only one, whether implied or expressed, that we offer. We reserve the right to modify the products or their warranty without notice. Full details of our products' warranties can be found in their User Guides (paper versions included with the products, downloadable versions on the individual product pages).