Frequently Asked Questions

General Questions

Shipping

How long does shipping take for orders placed on Fondussimo.com?

Shipping takes 3 to 5 business days anywhere in Quebec, and 5 to 10 business days elsewhere in Canada or in the United States between order confirmation and delivery completion. To learn more about shipping, see the Shipping and Payment section of our website.

What are the shipping fees on Fondussimo.com?

Shipping is free across Canada for orders of $99 or more*. For orders under $99, please refer to the information on our Shipping and Payment page.

*Minimum purchase before taxes and after discounts. Excludes Fondussimo gift cards purchase value. Some exceptions apply.

Payment

What are the payment methods accepted on Fondussimo.com?

All transactions made on Fondussimo.com are secure and can be paid by credit card or prepaid credit card. If you have trouble completing your transaction, please contact us at 1 855 999-0620 from Monday to Friday between 9 am and 5 pm, or by email at info@fondussimo.com

What is the Sezzle payment method?

The Sezzle payment option allows you to buy your Fondussimo products now and pay later in easy interest-free installments. Simply select Sezzle as your payment method during the checkout process and follow the instructions provided. For more information, please refer to the information in the "Sezzle" section of our Shipping and Payment page.

Retailers

Can the Fondussimo products be purchased in stores?

Of course! Head over to the Retailers section of our website. You will find an interactive map that identifies our retailer’s locations and contact information.

Warranty

Are Fondussimo products covered by a warranty?

Most certainly! We offer a solid warranty on all our fondue sets, as well as on most of our products. For more information on the different warranties applicable to each product, please see the “Warranty” page of our website.

Returns

What is the return policy for purchases made on Fondussimo.com?

You have ten (10) days following receipt of your order to request a refund. For this to be offered, the merchandise must be returned in its original condition, i.e. unused, packaged in its original, undamaged packaging and containing all accessories, parts and manuals supplied by the manufacturer. For more details on our return policy, please refer to the "Returns" page of our website.

Promotions

Is it possible to get a discount on Fondussimo products?

Our high-quality products are made with durable materials and are always offered at the best possible price. That being said, we run promotions a few times every year! Follow us on Facebook or subscribe to our newsletter to stay up to date on our latest news, contests and offers.

Others

What other uses are there for the Fondussimo fondue sets?

The Fondussimo Tradition set and the product of the Evolution collection can be used as traditional electric pots! You can use them to boil or sauté a wide range of ingredients and prepare tons of different recipes, such as soups, stews, risottos and much more!

Can the Fondussimo Sets be used to make Bourguignonne (oil) fondue?

The Fondussimo Sets are designed to make broth fondues, and the products in the Evolution range can also be used to prepare cheese and chocolate fondues. Fondussimo products are versatile and durable, but they are not recommended for the preparation of bourguignonne (oil) fondues, as the large capacity of their pots, perforated baskets and tongs are not suitable for this type of fondue. Please note that any use other than that recommended in the user guides for each product is at the discretion of the user. Any deterioration of the products due to improper use could invalidate their warranty.

Are the Fondussimo Sets suitable to be used by children?

The Fondussimo sets are electric appliances and they should never be used without adult supervision. That being said, children love handling their ingredients, baskets and tongs by themselves. It is up to the parent’s discretion to decide whether or not their child is mature enough to handle them safely. It is worth noting that Fondussimo tongs and baskets are much safer for children than pointy fondue forks! Always stay vigilant to avoid cross-contamination and ensure that the proteins are sufficiently cooked.

Questions about our products

The Fondussimo Evolution collection

What are the main advantages of the Evolution products over the Fondussimo Tradition?

  • Versatility: The Fondussimo Evolution products can be used to prepare broth, cheese and chocolate fondues, thanks to the attachable ceramic bowls for double-boil (included in the Fondussimo Evolution 3-in-1 set) and to the serving tongs for handling the food in these fondues (also included in the Fondussimo Evolution 3-in-1 set). The Fondussimo recipe portfolio will continuously be enriched with new broth fondues, but will now also feature reinvented cheese and chocolate fondues to match the renewed versatility offered by the products of the Evolution range.

  • Performance, convenience and safety: A patented ring that's easier to install and remove, detachable components for full immersion when cleaning (except for the electric base), perforated baskets with a foot designed to be placed directly in the bottom of the pot (for better immersion of their content in the broth), a more precise and efficient heat controller, a more powerful heating base, a safer detachable magnetic power cord, a scratch-resistant stainless steel Teflon-free pot, etc... The benefits of the Evolution range are practically too numerous to list!

  • Design: The sleek, modern design of the Evolution range looks great in any kitchen or dining room and will have your guests wondering where you bought this beautiful appliance!

  • Durability and Warranty: All Fondussimo products are all durable and of good quality, but the Evolution range goes one step further! Backed by a 5-year warranty available upon registration, the Evolution sets are designed to last, allowing you to prepare hundreds of reinvented fondue meals over the years.

Are the Fondussimo Evolution sets electric?

Yes, the Fondussimo Evolution sets are fitted with 100 cm (40 in) magnetic electric cords for the 4-basket and 6-basket sets and 24 in (60 cm) cords for the 3-in-1 set, in accordance with the regulations for this type of appliance. If necessary, they can be used with a 3-pin extension cord. Their electrical specifications are 120V 60Hz 1200W, and they are equipped with automatic modulable temperature controllers. The high power of the Evolution products means that a broth taken from the refrigerator can be reheated directly in the pot in less than ten minutes, without having to boil it first in another pot on the range. However, this method is still recommended in many of our recipes, because of the need to prepare extra broth to add during the meal.

Which Evolution components can be cleaned in the dishwasher?

All Evolution baskets, rings, tongs and ceramic bowls are dishwasher-safe. The steel pots on all models can be immersed, but we do not recommend putting them in the dishwasher. The electric bases of all models should not be submerged and should be cleaned with a damp cloth once unplugged.

What is the added value of the Evolution ceramic bowls?

The Evolution ceramic bowls are available in two sizes, to match the 4-basket and 6-basket Evolution fondue sets. The Evolution 3-in-1 set also includes a matching ceramic bowl and 6 serving tongs! These double-boil bowls are designed to expand the capabilities of your products by allowing you to prepare cheese and chocolate fondues! Always follow the instructions provided in each product's User Guide, as well as the guidelines in every recipe.

How much broth should be used in the Fondussimo Evolution sets?

To ensure that the Fondussimo Evolution sets function at their best, we recommend that you use a sufficient volume of broth to ensure that your ingredients are properly immersed, and that you add more broth during the meal to maintain the correct broth level. Refer to each recipe for the amount of broth you need to prepare, and be careful not to overfill your baskets to ensure that the food they contain can soak up the broth!

Are the baskets in the Evolution 4-basket set compatible with the Evolution 6-basket set and the Evolution 3-in-1 set, and vice versa?

The baskets of the different-sized Fondussimo Evolution models are not identical, with the baskets of the 4-basket set are wider than those of the 6-basket sets. They can still be used with any Evolution product, but the fit will not be optimal.

Is the Fondussimo Evolution ring easy to install?

Yes, it's much easier to attach to the pot than the ring of the Tradition fondue set. You'll have no trouble installing it on your Evolution pot at 360 degrees thanks to its simple, secure fastenings.

Why are there marks in my pot?

After heating, stainless steel forms an oxide film that causes a thin film of interference between reflected and incident light on the stainless steel surface. The thickness of the oxide film varies with temperature, resulting in different wavelengths of interfering light and thus different colours. It is important to note that this is merely an effect of the oxide film and is not toxic or detrimental to normal use.

The white water stains on a 304 stainless steel pot may be due to the deposition of minerals and salts from the water during the heating process.

TO CLEAN YOUR STAINLESS STEEL POT: Pour white vinegar into the bottom of the pot and rub with a soft cloth. If stains remain, allow the vinegar to soak for an hour or more, then rub the bottom of the pot with a soft cloth and the stains should disappear.

Fondussimo Tradition

Can the Fondussimo Tradition set be used to prepare cheese or chocolate fondues?

The Fondussimo Tradition set has been designed for the preparation of broth fondues. Any other use is at the discretion of the user and may invalidate the product warranty in the event of deterioration due to use other than that recommended. If you want to prepare broth, cheese and chocolate fondues with a single product, consider getting the Fondussimo Evolution 3-in-1 set!

Is the Fondussimo Tradition set electric?

Yes, it is! The Fondussimo Tradition set is equipped with a 36 inch (91 cm) power cord that meets the standards for this type of appliance. If required, a three-prong extension cord can be used to extend its range. The electrical components are 120V 60 Hz 1200W and include a controller to regulate the heating output, with automatic capabilities. The set's impressive power means that you can heat up your broth in less than 10 minutes directly in the pot, without having to boil it first in another pot on the stove. However, we recommend the pre-heating step in many of our exclusive recipes, as you will need to prepare some extra broth to add during the meal.

Is the Fondussimo Tradition set dishwasher safe?

In part! Maintenance of the Fondussimo Tradition set is made easier by the fact that the baskets, ring and lid are all dishwasher safe. Please note that the bowl itself must never be put in the dishwasher or immersed in water, as it contains electrical components. We recommend that you rinse the baskets thoroughly immediately after use to make them easier to clean in the dishwasher.

How much broth should I use in my Fondussimo Tradition set?

To ensure that the Fondussimo Tradition set functions at its best, we recommend that you use a sufficient volume of broth to ensure that your ingredients are properly immersed, and that you add more broth during the meal to maintain the correct broth level. Refer to each recipe for the amount of broth you need to prepare, and be careful not to overfill your baskets to ensure that the food they contain can soak up the broth!

How much broth should be used in the Fondussimo Evolution Sets?

To ensure that the Fondussimo Evolution sets function at their best, we recommend that you use a sufficient volume of broth to ensure that your ingredients are properly immersed, and that you add more broth during the meal to maintain the correct broth level. Refer to each recipe for the amount of broth you need to prepare, and be careful not to overfill your baskets to ensure that the food they contain can soak up the broth!

What’s the best way to install the Fondussimo Tradition’s ring?

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