Returns
A reflection of the quality of the Fondussimo products
We do our best to ensure your complete satisfaction and create a pleasant shopping experience on Fondussimo.com.
CHECKING YOUR ORDER
To minimize shipping errors, we ask our customers to check the contents of their orders. In the event of an error, we invite you to contact our Customer Experience department at 1 855 999-0620, by email at info@fondussimo.com, or by clicking this link:
RETURNS AND REFUNDS
You have ten (10) days following receipt of your order to request a refund. For a refund to be issued, the goods must be returned in their original condition, i.e. unused, packed in their original undamaged packaging and containing all accessories, parts and manuals supplied by the manufacturer.
After (10) days following receipt of your order, only defective products may be returned for exchange.
BUY YOUR CHRISTMAS PRESENTS WITHOUT WORRYING ABOUT DOUBLING UP, OR THAT THE PERSON YOU'RE GIVING THEM TO HAS ALREADY BOUGHT A FONDUSSIMO SET!
FROM OCTOBER 25TH, 2024 TO JANUARY 15TH, 2025, RETURNS OF UNOPENED PRODUCTS WILL EXCEPTIONALLY BE ACCEPTED UNTIL JANUARY 25TH, 2025.
TO RETURN MERCHANDISE AND OBTAIN A REFUND
- Contact our Customer Experience department to obtain a return number.
- Once we have received and checked your return, we will refund the price paid for the returned product(s). Please note that shipping costs are not refundable.