Fondussimo FAQ

Your questions, our answers

To learn more about the Fondussimo’s functions, download the instruction booklet that includes detailed information about the product’s operation and proper maintenance.

  1. Can we use the Fondussimo to make bourguignonne, chocolate or cheese fondue?

    The Fondussimo was created to make classic meat fondue, which is safely done and suitable for our product. The Fondussimo, is resistant and versatile, and can be used for other purposes at the customer’s discretion, but keep in mind that the warranty could be null and void in the event of deterioration due to misuse. Furthermore, take note that the Fondussimo’s generous 3-liter capacity is not ideal for fondue styles that are normally better off in smaller pots.

  2. Can the fondue set be purchased in store?

    Consult the “Retailer/Dealer” section of our website. You will find a GPS map identifying our retailers’/dealers’ locations as well as their contact information.

  3. What size is the Fondussimo heating bowl?

    The Fondussimo bowl is 10.5 inches in diameter by 3 inches deep and can contain up to 3 liters of liquid.

  4. Are there or will there be promotions to purchase the Fondussimo at a lower price in the future?

    This is a high quality product created with durable material, and the Fondussimo is always offered at the best possible price for consumers. Follow us on Facebook or subscribe to our newsletter to keep abreast of our latest news, contests and other benefits.

  5. Is the Fondussimo electric?

    Indeed! The Fondussimo multifunctional two-in-one set is equipped with a 36-inch power cord that meets the standards for this type of appliance. If required, a three-prong extension cord can be used to prevent risk of injuries. The electrical components are 120V 60 Hz 1200W with a controller to regulate temperature. You can therefore heat up the broth within 10 minutes directly in the pot without first having to boil it in another pot on the stove. However, this step is recommended in many of our exclusive recipes.

  6. How long does shipping take?

    Shipping will take 3 to 5 business days anywhere in Quebec. Anticipate 5 to 10 business days elsewhere in Canada or the United States. In Canada, Canada Post leaves a notice on the customer’s door if they are absent when delivery occurs. To learn more about shipping, consult the shipping section of our website.

  7. What are the Fondussimo’s uses?

    The 2-in-1 multifunctional Fondussimo fondue set can be used as a fondue pot as well as a traditional pot. You can boil or sauté a wide range of ingredients and prepare a vast variety of recipes, such as soups, stews, risottos, and sauces.

  8. Are Fondussimo steel baskets dishwasher safe?

    Absolutely! Fondussimo maintenance is made easier by the fact that its baskets, ring and lid are all dishwasher safe. Please note, however, that the bowl must never be placed in the dishwasher or submerged in water, since this part contains electrical components. We recommend always rinsing the baskets thoroughly directly after using them to facilitate cleaning in the dishwasher.

  9. Does Fondussimo take part in events or trade shows?

    We occasionally participate in events in order to introduce the Fondussimo. The best way to stay informed about our business is by following us on Facebook or by subscribing to our newsletter.

  10. Are the baskets sold separately?

    For the time being, the baskets are only sold with the Fondussimo fondue set. The best way to stay informed about our products is through our Facebook page or by subscribing to our newsletter.

  11. Is the Fondussimo suitable for children?

    We believe that the Fondussimo should never be used without adult supervision. That being said, children love handling the ingredients and the baskets. It is up to the parent’s discretion to decide whether or not their child is mature and skilful enough to handle it safely. It is very important to stay vigilant to avoid cross-contamination and to ensure that the proteins are sufficiently cooked to prevent any consumption risks.